Reference

bso118 Terms & Conditions for Your Account

Clear account rules, wallet steps and access conditions give you a practical starting point before you enter the bso118 lobby.

Clear account rulesLocal wallet contextLaw-dependent accessPolicy support path

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bso118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions form the agreement between you and us when you create, access or use an account. They cover account accuracy, phone verification, permitted access, wallet activity and the steps we may take when details do not match or activity needs checking. DANA, OVO,

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GoPay, QRIS, bank transfer and virtual account options are treated as account transactions, so the name and payment details you submit must be accurate. A deposit or withdrawal can remain pending while we confirm the account, payment reference or transaction status. We may restrict access, reverse
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an unsettled transaction or request clarification when the policy requires it. Access depends on local law, and you are responsible for checking whether the service is available to you. Please read the current wording before opening an account, then keep a copy of the terms that
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applied when you accepted them.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT ROUTES

Check a Policy Question With Account Support

A clear support route helps when a Terms & Conditions question affects login, wallet status or an account decision.

Account access If phone verification or a policy-based access check stops your entry, use the support link shown in your account and provide the affected phone number so we can identify the correct record.

Wallet status For DANA, OVO, GoPay, QRIS or bank transfer questions, include the payment reference and status shown beside the cashier entry; this lets us match your question to the relevant policy step.

Terms request Ask us to clarify a Terms & Conditions clause through the account support route. We can point you to the applicable wording, explain the next account step and record a request for policy changes.

ACCOUNT SAFEGUARDS

Protect Your bso118 Account Under These Rules

We handle this policy area through account checks, clear records and a defined route for questions or changes.

Data handling

We use account details, phone verification data and transaction references to operate the agreed account terms, resolve payment questions and assess requests connected with access or policy enforcement.

Cookie choices

Cookies may support the session that keeps your account and policy pages connected. Your browser settings can control cookies, although changing them may affect login continuity or the way account wording is displayed.

Account security

Keep your password, phone access and verification details private. If you see an unfamiliar account action, contact support through the signed-in route and include the relevant time or transaction reference.

Record retention

We retain account and transaction records for the period needed to apply these Terms & Conditions, resolve disputes and meet applicable legal duties. A closed account may still have necessary records retained.

Who to contact

Use the account support path for questions about wording, access decisions, DANA or QRIS records, and requests connected with your account. Include only details needed to locate the matter.

Requesting changes

You can ask us to correct inaccurate account details or explain how a policy change affects you. We may verify your identity first, then confirm the outcome through the available account route.

Find Answers In Our Terms & Conditions

These answers address the policy searches we hear most often before account access. They cover acceptance, eligibility, wallet records, data requests and support, while the full Terms & Conditions remain the controlling wording for your account.

They cover account creation, phone verification, permitted access, payment records, withdrawals, data handling, cookies, policy changes and the steps that may follow when account details or activity need checking.

Access depends on local law. You must check whether the service is available to you in your location and accept the applicable Terms & Conditions before using an account.

Phone verification connects account access to the details you submit and helps us investigate mismatched records. If verification fails, support may ask for the account phone number and related reference.

DANA and QRIS activity is treated as an account transaction. Submit accurate payment details, keep the reference, and allow checks when a deposit or withdrawal status does not match the account record.

Yes. Contact support through the account route, identify the inaccurate detail and explain the requested correction. We may verify your identity before changing information connected with the account.

We may publish revised wording through the relevant account or policy page. Read the new version before continued access, and contact support if a change affects an existing account question.

Records are kept for the period needed to apply the Terms & Conditions, resolve payment or access disputes and meet applicable legal duties. Closing an account does not always remove required records.

bso118 Terms & Conditions for Your Account

Check a Policy Question With Account Support

Protect Your bso118 Account Under These Rules

Data handling

Cookie choices

Account security

Record retention

Who to contact

Requesting changes

Find Answers In Our Terms & Conditions

01 What do bso118 Terms & Conditions cover?

02 Can I access bso118 from Indonesia?

03 Why is phone verification part of the account terms?

04 How do the terms apply to DANA and QRIS payments?

05 Can I request a correction to my account data?

06 What happens if the Terms & Conditions change?

07 How long are account and payment records kept?

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